Professional Experience

Revamped a 4-year $250K budget, community-engagement fellowship, reducing staffing needs from 4 to 1.25.

Implemented strategic changes and partnerships, leading to a 30% increase in program applications.

Architected and developed a student management and tracking CRM system and database.

Designed new data-driven and people-first processes that led to a 25% increase in student engagement.

Established new technology, documentation, and reporting processes that were adopted center-wide.

Pioneered equitable and accessible admission and student-support practices.
Increased the capacity of other staff members by providing process and technical training and support.

Created and directed a consulting business offering administrative, operational, technological, and outreach services focusing on Non-Profit Organizations serving and serving historically excluded communities.

Successes included:

• • • Leading an award-winning theatrical production with a budget of $60K and a team of 35 people.

    • Implemented a process and platform that increased a client’s event staffing capacity by 300%.

    • Launched a digital research and engagement platform for regional cultural organizations.

Boosted organizational revenue (earned and unearned) by 225%.

Implemented accessible systems and processes designed to support the needs of neurodivergent artists and staff.

Established partnerships with the Massachusetts Cultural Council, Harvard’s American Repertory Theatre, local universities, and disability justice organizations for a multi-state rollout of an inclusivity certification program.

Directed the strategy, development, and implementation of 2 concurrent national-level initiatives.

Regularized 5 years of financials and created a 6-year financial pro forma and other financial instruments.

Directed a 5-year data collection and analysis project for the organization’s educational program. 

Developed a multi-year plan to make the program self-sustaining, more equitable, and aligned with the community.

Innovated technical designs and processes for the organization's productions.

Architected and developed technological solutions that reduced human error in technical areas by almost 100%.

Trained new members of the technical team.

Led a cross-functional intercontinental team for 2 major technical rewrites of Amazon’s product pages.

Co-led the implementation of the pipeline for continuous deployment.

Coordinated minor and major releases with other divisional departments and cross-functional teams.

Architected and implemented test automation for multiple platforms, from desktop to mobile.

Headed a virtual team based in 3 countries for the beta release of Visual Studio 2010’s Hybrid Help System.

Designed and implemented web and offline content quality assurance crawlers to test over 1.5 million unique pages.

Developed a live-code test suite for Production and Staging level servers.